Frequently Asked Questions
What are your opening hours?
My ‘core’ opening hours are as follows. However, occasionally, these are subject to change. If you are unable to come for an appointment within these hours, please let me know.
Mon: 11:00 - 20:30
Wed: 08:30 - 17:30
Thurs: 10:00 - 20:00
How do I book an appointment?
To book a massage treatment with Ailia, please call 01503 230832
If you get the answer machine, please leave a clear message including your name and phone number so that I can call you back as soon as possible.
General enquiries can be made by e-mail firstname.lastname@example.org
How do I cancel / reschedule an appointment?
To cancel or re-schedule, please call Ailia on 01503 230832.
When you book a session, I reserve this time especially for you. If you have to re-schedule a session, please let me know as soon as possible so that I can give this time to someone else.
If you cancel with less than 48 hours notice, or do not show up for an appointment, I will have to charge you the full session price.
What about parking and directions?
A designated parking space is provided for the duration of your visit. Details about how to get here and where to park will be emailed or posted to you on booking.
How can I buy a gift voucher?Gift vouchers may be posted to you or directly to the recipient, as desired. Payment is by cheque or online bank transfer – please ask for details.
Gift vouchers are valid for one year from the date of purchase.
I have a medical condition / I am taking medication. Can I have a massage?
If you have a heart condition, diabetes or any other medical condition for which you are receiving treatment, including common painkillers, it is your responsibility to let me know at the time of booking your appointment. Occasionally, for your own safety and wellbeing, it is necessary to get a note from your GP before proceeding with massage therapy.
I'm getting a cold, should I cancel?
If you feel you are going down with an infection or virus or are suffering with a cold, unless the cold is on its way out and past the infectious stage, then I would advise you to re-schedule your massage for when you are feeling better. Looking after yourself and listening to your body is best. If you are at the end of a cold and otherwise in good health, the massage may actually help to see it off. If you are unsure, please call me to discuss.
How long should I allow for my appointment?
For the first appointment, please allow the length of your treatment time, as detailed on the ‘prices’ page, plus 45 minutes. This gives us time for a consultation/treatment plan before and relaxation time after your massage. For subsequent treatments only half an hour extra is required. This extra time is given without charge.
How should I prepare for my massage treatment?
- Wear loose, comfortable, warm clothing.
- Avoid drinking alcohol on the day before your massage treatment. Alcohol can dehydrate and confuse the body and massage will increase the effects of the alcohol.
- Avoid a heavy meal before your massage. Do eat but keep it light.
- Spend a few moments thinking about what you want to get out of your massage.
What should I do after my massage?
- For your own safety, please ensure that you are fully alert before driving.
- Give yourself some time to rest and reflect after your massage or later in the day.
- Avoid strenuous exercise for 24 hours after your massage.
- Drink some water to help flush out toxins and waste products.
- To get the most benefit from your massage, you are advised, ideally, not to drink alcohol for 24 hours following your treatment. However, if you feel it is unavoidable, keep it light, e.g. a glass of wine with your meal, and ensure you also drink enough water to keep yourself hydrated.
I like the idea of massage but don’t want to remove my clothes/I don’t want oils used on my skin
No problem. Both NO HANDS® Massage and Indian Head Massage can be carried out through clothes and without oils, if preferred. Make sure the clothes you wear are loose and comfortable with no fussy seams or buttons to work around.
I’d like to benefit from massage but have a problem getting comfortable on my front or back
The NO HANDS® Side-lying Massage may be ideal for you. Pillows and towels are used to ensure your comfort.
What else is there to do in Portwrinkle?
Portwrinkle is a beautiful place to take time out, watch the ebb and flow of the tide and just ‘be.’ There is a beautiful beach and connections to the coastal path both east towards Plymouth and west towards Looe with many interesting places along the way. A public car park is available on the seafront along with a café and a hotel.
If you wish to explore the area a little further, the Canteen at Maker Heights - https://www.facebook.com/makercanteen/
is highly recommended as a place to have lunch and see a bit more of the peninsula. It gets 5 stars on trip advisor. Plus, there are stunning views of Plymouth sound and the quaint Cornish fishing villages of Kingsand and Cawsand nearby. Further east is an inviting walk to the grounds of Mount Edgecumbe, an 865 acre country park.